If you have any questions relating to the services we offer, we’d like to hear from you. Our staff are very approachable and we’re able to provide estimates with no obligation should you wish – email: info@sereninternet.com  or phone: 0845 500 65 66. Or use our contact form

What we do

We provide solutions that enable hospitality venues to offer their guests high-speed internet access via wireless and fixed cable connection. Whether you require blanket wireless coverage throughout your property, or just a hotspot in a bar or lobby – we can help.

Who we work with

Our turnkey solutions allow you to issue pre-pay vouchers to guests, take a credit card payment online or simply offer complimentary access as part of a sensitive opt-in email marketing subscription.

 

 

 

 

 

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Consultation

We begin every project with a period of consultation. It’s important that we understand our client’s expectations and requirements.

As an essential service to many guests, it’s imperative that we ascertain the right High Speed Internet Access solution for your venue – whether that be for conference facilities, a lobby hotspot or more likely, blanket coverage throughout the property.

Technology

Our solutions draw from a range of proven networking technologies to deliver the best possible connectivity at the point of need. These technologies include but are not limited to:-

  • ADSL & BONDED ADSL
  • LEASE LINES
  • CAT6
  • BT INFINITY
  • FTTC
  • Dual Band WiFi

Survey

After an in depth consultation our survey team afford the project a fuller understanding of your property’s layout and infrastructure. We conduct thorough wireless and fixed-wire surveys, to ensure customers coverage needs and expectations are met.

We work closely with your maintenance and engineering staff, ensuring that any proposed locations for equipment cabinets and wifi transmitters are suitable and harmoniously integrated into your property.

Installation

Our professional and dedicated installation team work hard to to ensure high standards are met. They are respectful to guests privacy and aim to be discreet.

In some instances we are even able to provide free installation as part of our comprehensive support and maintenance contract.

We are also able to collect guest data (including email addresses) for marketing and promotions.

Support

Our dedication to our customers carries on post installation as part of our support contract. We monitor our High Speed Internet Access solutions remotely, checking at regular intervals that devices on our networks are working to full capacity. Our support engineers respond quickly and work tirelessly to bring lapsed systems back to full health.

We provide weekly PDF reports to designated management staff, detailing revenue income, system usage, data transfer and marketing information–with guest names and email addresses.

Training

To conclude our installation we spend time familiarising front of house staff with the new service, showing them how intuitive and easy it is for guests to find and connect to the High Speed Internet System by demonstrating the payment and authorisation process.

We supply informative walk-through guides for guests to ensure getting connected to the network is simple.

Contact

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If you have any questions relating to the services we offer, we’d like to hear from you. Please leave your contact phone number if you’d like us to call you back.

Email: info@sereninternet.com
Phone: 0845 500 65 66